Why the CMO Seat is so Hot

Despite being one of the toughest and shortest tenured jobs in a company, the Chief Marketing Officer (CMO) has become all powerful.  Everyone has an opinion and the heated debate continues over what it means to be a Chief Marketing Officer and how the role is measured. ... To read the full article on Forbes, click here.

Solving the Customer Experience Vs. Engagement Vs. Omnichannel Puzzle

Survey the vast array of vendors claiming to be leaders in customer experience and you might get the impression that vendors have decoded and aligned their operations to customer expectations.  Could all the hand wringing over customer acquisition, churn, and loyalty been blown out of proportion?... To read the rest of the Forbes post, click here.

Marketing’s Missing Link Is It’s Biggest Blind Spot

This month’s BrightTALK program, “Disruptive Innovator Interviews with Christine Crandell”, was a lively debate on why, despite a growing economy, Marketing and Sales continue to struggle with revenue growth.  It’s not a new problem but a particularly vexing one for CEOs, as well as anyone who works in Marketing and Sales….

The read the full Forbes post, click here.

Finally, A Credible Way To Decipher Customer Intent

Customer intent is such a loaded phrase.   Figuring out your prospects’ intentions or the purpose of their actions is like finding a flashlight in a mine.   If you have it, you can quickly figure out what your next step should be.  Without it you’ll keep stumbling along in the dark…

To read the full Forbes article, click here.

Growth-hacking is not just for start-ups

UberAirbnb and other shared economy companies are often cited as prime examples of Growth-Hacking where the product’s experience and design is the primary engine of growth; not traditional out- and in-bound marketing. Held as the new model for marketing or anti-marketing depending on which side of the camp you’re on, the common belief is that this is something just for start-ups… Read the rest of the Forbes post here.

Smart Versus Dumb Customer Support

Consumers today combine research and shopping into one continuous process… with most of it happening online across a range of devices.  They may start on a laptop or tablet and continue the process on their smart phone or at a kiosk.  The expectation is ...   Read the entire Forbes post by clicking here.

Cisco’s User Is the Most Disruptive Force At Work

The nature of how we work is disappointing.   We’re socially isolated, working asynchronously with Skullcandy ear buds on ignoring that thing on the desk called a phone.  Workplace human interaction is typified by endless, boring conference calls or meetings in which no one really pays attention because they’re too busy doing email, IM or updating their multiple social media sites… Read the complete Forbes post by clicking here.   P.S. Thanks for taking this one viral :)

Put A Stake In The Heart Of Marketing List Vampires

For most marketers, lists are the cornerstone of their strategy and campaigns.  Without a database of contacts from companies that fit the target profile of buyers it’s virtually impossible to produce leads.  The list is so key to how marketing and sales operate that a multi-billion dollar industry exists to support just this need. While lists are the lifeblood of marketing and sales, they are also energy vampires and resource black holes… Read the Forbes post here.

Being Contextually Relevant Increasing Customer Loyalty

It’s like the old 1980s ad “When E.F. Hutton talks, people listen”; success today requires you to always be relevant.  Relevance is a table stake across the entire lifecycle of a seller-buyer relationship, not just when you’re making the sale or answering a customer service question. As buyers move through on their journey, what is relevant to them changes....   Read the rest of the Forbes post here.

Wednesday at Lunch Time is Best Time for Prospecting Calls

The Web is the number one lead generation channel for B2B marketers.  Social communities, websites and the Internet are destination sites for B2B buyers researching planned purchases and educating themselves on key players in the market before raising their hand to any vendor. The quality of your online presence is a key determinate of whether a B2B buyer raises their hand to you or not..   To read the full Forbes post, click here.