Lithium Takes a Stand on Customer Experience Hype

The echo chamber on customer experience is so loud it almost drowns out any creative thought you might have floating in your head. It’s coming from all corners with everyone jumping on the bandwagon.  As companies grapple with what it means, if it’s relevant for them and how the heck to get started, B2B technology vendors are circling like beasts eyeing a herd on the savannah..... Read the full article on Forbes.

Is Your 2013 Planning a Budget Battle? Try Something New – Preference Marketing

It’s budget season for most companies and a key part of the process is balancing revenue targets with investment levels. We all know how the story plays out; it’s always a fight leaving all involved bruised and sore with a good amount of lost trust. Oddly, people wonder why Sales and Marketing don’t get along? The irony is that both Sales and Marketing are wrong..... Read the complete post on Forbes.

How to Start Your Own “Arab Spring”

The need for change is in the air; it comes up in every conversation. Marc Benioff, Salesforce’s Chairman and CEO passionately espoused change at Dreamforce. His call to the world was that companies need to change or be left behind. He went one step further and gave a dire warning to CEOs – change thyself or fall from grace. His rallying cry was for enterprises to start their own business “Arab Spring”... Read the complete post on Forbes.

How to Start Your Own “Arab Spring” ;)

The need for change is in the air; it comes up in every conversation.  Marc Benioff, Salesforce’sChairman and CEO passionately espoused change at Dreamforce.  His call to the world was that companies need to change or be left behind.   He went one step further and gave a dire warning to CEOs – change thyself or fall from grace. His rallying cry was for enterprises to start their own business “Arab Spring”.  

An Angel Brings Voice to Twitter

Tradeshows are like Scavenger hunts. You have a list of items to be found but inevitably along the way you discover something wonderful that you never imagined. At Salesforce’s Dreamforce conference, I discovered a social media Angel... Read the complete post on Forbes.

The ROI of Booth Babes?

Last week’s Dreamforce conference was one of those ‘must be there’ events.  Boasting a recording breaking audience, it was a who’s who of speakers, celebrities, attendees, and exhibitors.  The thrill of seeing MC Hammer and Will.i.am up close and personal was only trumpeted by Neil Young's live interview about how his new company is using Saleforce.com’s software to bring innovative new music products to market. The Cloud Expo exhibit floor housed over 375 exhibitors ranging from innovative start-ups like Optify to behemoths like Accenture and IBM.   With an attendee to exhibitor ratio of 120 to 1, exhibitors varied in their creativity to get you to stop and hear their pitch.  IBM offered sparkly balls and nifty Watson t-shirts, someone was giving out lighted red-rimmed “sunglasses”, chocolate (my primary food group) abounded, and enough pens where handed out to ensure there will be no shortage of writing instruments for the next millennium.  All was for the taking if you agreed to have your badge scanned.  Based on the constant crowd in the exhibit hall, the takers abound.  

Salesforce.com CEO Calls for a Business ‘Arab Spring’

Salesforce.com’s DreamForce conference lived up to its reputation. It was bigger, better, and the place to be this week. This wasn’t a conference, it was a cult convention. The atmosphere in the convention center before each morning’s keynote reminds me of the energy you feel before a rock concert or a San Francisco Giants game. Pre-show entertainment included roving interviews with customers like Autodesk, Nissan, NBC Universal, and celebrities like Neil Young against a backdrop of heavy bass music from a DJ mix. You know the music; the kind you hear at a baseball or football game. Folks lined up hours early to get a seat in front to be that much closer to Marc Benioff, Salesforce’s CEO and Chairman. The pre-game tailgate party was donuts and coffee in the brisk fog of San Francisco. The energy was palpable. Bloggers in the ‘Pound’ flexed their fingers warming up in order to tweet and blog as fast as they could in order to be the first one with the quote, announcement or insight.  

DreamForce 11: Discovering Cloud Extend

Arriving at DreamForce the check-in was smooth either because most of the 42,000 attendees hadn't arrived yet or were off doing something cool. Based on the Twitter feed for #DF11, my guess is that the sessions are excellent.  I grabbed my badge and the obligatory logoed backpack (which actually is pretty cool) before racing off to meet Mark Taber, CEO of Active Endpoints. Mark and I spent a lot of time talking about the Buyers Journey. His experience in aligning to the Buyer proved that the methodology not only demonstrable accelerates revenue cycles but also reduces Cost of Sales. But that is a topic for a different post. What initially interested me in talking with Mark was their new Cloud Extend product.  

On a Quest at DreamForce 2011

Salesforce's DreamForce event is being held in San Francisco this week and I'm going.  Equipped with a much sought after Press Pass, I'm attending, for the first time, as a blogger for Forbes.  I'm on a Quest. The Quest is to understand how IT vendors help companies discover and align to their Buyers Journey. Do vendors understand this transformation and what products support sales and marketing in understanding their target markets' Buyers Journeys?